Shipping Information

At SereniVida , we offer FREE shipping on selected offers.

Order Processing Times

Please allow 1 to 3 business days for processing and shipping your order after purchase. An order is considered shipped when it has been handed over to the shipping company and is in transit to the address you provided.

During peak seasons and holidays, processing times may extend up to 7 business days .

Estimated Delivery Times

The estimated delivery time for your package refers to the transit time after your order has been dispatched. This time may vary depending on your location.

🇺🇸 United States: 4 - 7 business days

Please note that during peak seasons and holidays, carriers may experience delays in transit times and tracking updates. If your order is being shipped internationally, unexpected customs delays are possible, which could increase the overall delivery time.

Changes to the Order and Accuracy in the Shipping Address

It is the customer's responsibility to ensure that the shipping details are correct and complete at the time of purchase.

  • If a problem is detected with the shipping address, our support team will send an email to verify the information within 3 business days of purchase. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

  • If you notice an error in your shipping address, please contact us at hola@serenivida.us within 24 hours of your purchase. We will do our best to make the changes, but we cannot guarantee modifications after this period.

Delivery Delays

At SereniVida , we understand how important it is to receive your order on time and we strive to ship it as soon as possible. However, in some cases, delivery delays may occur due to circumstances beyond our control, such as:

  • Problems with the shipping company

  • Adverse weather conditions

  • Transportation disruptions

If this happens, we'll work with the shipping company to ensure your package is delivered as soon as possible. Delays can also occur due to product availability issues, address verification, or payment processing. We'll notify you as soon as possible if there are any problems with your order.

Note: SereniVida is not responsible for delivery delays caused by external factors and we cannot guarantee an exact delivery date.

Lost or Stolen Packages

We understand that losing a package is frustrating, but once we hand your order over to the shipping company, it's out of our control.

If your package is lost or stolen, please contact us at hola@serenivida.us and we will do our best to help you.

  • We recommend you contact the shipping company directly to file a claim.

  • We can also contact the shipping company to track your shipment and provide you with updates.

  • SereniVida is not responsible for lost or stolen packages , and these cases are not covered by our refund policy. However, we may be able to offer a replacement depending on the situation.

  • If the package cannot be found, we suggest you file a report with the local authorities.

Changes to the Shipping Policy

SereniVida reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version before making a purchase.

By purchasing and continuing to use SereniVida products, you agree to the terms described in this policy.

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at hola@serenivida.us .