Refund and Return Policy

SereniVida's Commitment to Your Satisfaction

At SereniVida , we are committed to providing you with high-quality products designed to help you find relief and improve your well-being. We are confident in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If after this period you are not satisfied with your purchase, you can request a return under our 90-day money-back guarantee by contacting us at hola@serenivida.us .

Cancellation Policy

If you need to make changes to or cancel your order, you must do so within 24 hours of placing it. After this period, we may not be able to process your request, as the order will have already begun processing.

If you cancel within 24 hours, your refund will be processed within 7 business days .

Once the order has been processed and shipped, it cannot be cancelled.

90-Day Money-Back Guarantee

We are confident in the benefits of SereniVida products and encourage you to try them for at least 14 days . If you are still not satisfied after this period, you can initiate a return within 90 days of your purchase.

Shipping costs (if applicable) are non-refundable .

To request a refund, please contact our support team by completing the form on our Contact Us page or by sending us an email to hola@serenivida.us .

To expedite your request, please provide your Order Number or the Name and Email address used to make the purchase.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. However, if your item arrives damaged, please notify us within 72 hours of delivery by emailing hola@serenivida.us with clear photos of the damage.

Please note:

An item is considered damaged if it has a defect or is physically broken .

Damage to the packaging only (e.g., dented boxes) does not qualify for a replacement if the product inside is in good condition.

We do not accept returns, replacements, or refunds for items damaged due to normal wear and tear, or misuse .

If the damage is confirmed, we will send you a replacement free of charge .

Shipping and Delivery

We strive to deliver your order on time, but SereniVida is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

Carrier delays

Customs problems

Other unforeseen logistical disruptions

If you experience any delivery problems, please contact the courier company directly. SereniVida is not responsible for lost, stolen, or delayed packages .

Incorrect Shipping Address

It is the customer's responsibility to enter the correct shipping address at the time of purchase. If the address provided is incorrect and is not corrected within 24 hours of placing the order, the following conditions will apply:

You will not be entitled to a refund or reshipment.

SereniVida is not responsible for items sent to an incorrect address.

Policy Update

SereniVida reserves the right to update this Returns and Refunds Policy at any time. It is the customer's responsibility to review the most recent version before making a purchase.

By purchasing and continuing to use SereniVida products, you agree to the terms described in this policy.

If you have any further questions, please contact us at hola@serenivida.us .